Shipping policy

Shipping & Delivery Policy — SFTLY

Last Updated: December 6 2025

Thank you for shopping with SFTLY. Please read our shipping policy carefully before placing your order.


1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment is received.

Once your order has been shipped, you will receive an email with your tracking information.

Please note: During high-volume periods such as holidays, promotions, or sales events, order processing may take slightly longer.


2. Shipping Areas

At this time, SFTLY ships to addresses within the United States only.

We do not offer international shipping.


3. Shipping Rates & Delivery Time (U.S. Only)

  • Flat-rate shipping: $5.99
  • Estimated delivery time: 3–5 business days after processing

Delivery times are estimates and are not guaranteed, as delays can occur due to circumstances beyond our control.


4. Shipping Carriers & Tracking

We ship using trusted shipping carriers such as USPS, UPS, and FedEx.

A tracking number will be emailed to you as soon as your order is shipped. Please allow up to 24 hours for tracking information to update.


5. Delays

SFTLY is not responsible for shipping delays caused by:

  • Carrier issues
  • Severe weather
  • Natural disasters or unexpected events
  • Incorrect or incomplete shipping information
  • Peak season demand

If your order is delayed, please contact us and we will do our best to assist you.


6. Incorrect Address & Returned Packages

Please ensure that your shipping address is complete and accurate at checkout.

SFTLY is not responsible for orders delivered to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees required to resend the order.


7. Lost or Stolen Packages

Once a package has been marked as “Delivered” by the carrier, SFTLY is not responsible for lost or stolen packages.

If your tracking shows “Delivered” but you have not received your package, we recommend:

  • Checking with neighbors or household members
  • Checking around your property or mailbox
  • Contacting the shipping carrier directly

If your package is confirmed as lost in transit, please contact us and we will assist where possible.


8. Contact Information

If you have any questions about this Shipping & Delivery Policy, please contact us:

Business Name: SFTLY
Email: sftlyco@sftlyco.com
Location: United States
Response time: Within 24–48 business hours